FAQs
General
1. What is the Loom Oasis™ Cat Water Fountain?
The Loom Oasis™ is a premium, wireless, whisper-quiet cat water fountain made from 100% stainless steel. Designed for health, convenience, and aesthetics, it provides fresh and clean hydration for your cat, while blending seamlessly into your home decor.
2. How does the Loom Oasis™ help with my cat’s health?
Our fountain is made entirely from surgical-grade stainless steel, preventing the growth of harmful bacteria and chin acne that can be caused by plastic fountains. It encourages healthy hydration, promoting kidney health and overall well-being for your cat.
3. Is the Loom Oasis™ easy to clean?
Yes! The stainless steel construction makes it easy to clean and maintain. Simply disassemble the fountain and wash it with warm, soapy water. The wireless design also eliminates tangled cords, making the cleaning process even easier.
4. How does the wireless design work?
The Loom Oasis™ is powered by a rechargeable 5V USB battery, which allows you to place it anywhere without the hassle of cables. It’s perfect for modern, minimalist spaces where convenience and aesthetics matter.
5. What size is the Loom Oasis™ fountain?
The fountain holds up to 3.2 liters of water, making it ideal for cats of all sizes and perfect for multiple pet households.
Shipping
1. Where do you ship?
We offer worldwide shipping. However, please note that shipping times and costs may vary depending on your location.
2. How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We offer various shipping options, including standard and express services. You can see the total shipping cost before completing your order.
3. How long will it take for my order to arrive?
Shipping times vary based on your location:
UK & Europe: 3-7 business days
Rest of the World: 7-14 business days
Note: Delivery times may vary depending on customs and local postal services.
4. Do you offer expedited shipping?
Yes, we offer expedited shipping options for faster delivery. You can select the preferred option during checkout.
5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this to track your order’s status on our shipping carrier’s website.
Order
1. How can I place an order?
Simply browse our collection, select the Loom Oasis™ Cat Water Fountain, and click on the “Add to Cart” button. Once you’re ready, proceed to checkout to complete your purchase.
2. Can I modify my order after placing it?
Unfortunately, once an order is placed, we are unable to modify it. However, if you notice any errors in your order, please contact our support team immediately, and we will do our best to assist you.
3. Can I cancel my order?
Orders can only be canceled within 24 hours of purchase. If you wish to cancel your order, please reach out to us within that timeframe.
4. What should I do if my order is missing or incorrect?
If your order is missing items or incorrect, please contact us within 7 days of receiving your package. We will investigate and resolve the issue as quickly as possible.
Payment
1. What payment methods do you accept?
We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
2. Is it safe to shop on LoomPet.com?
Yes! We take your security seriously. Our website is fully encrypted with SSL technology to ensure that your payment and personal information is protected.
3. Will I be charged taxes on my order?
Applicable taxes will be calculated at checkout based on your shipping address. For orders shipped within the UK, VAT will be included in the price. Taxes for international orders may vary based on local regulations.
4. Can I use multiple discount codes?
Currently, we only accept one discount code per order. If you have multiple discount codes, you will need to choose the one with the best value during checkout.